ISLE CRAFT
SAUNA PISCES LTD
| Operator | SAUNA PISCES LTD (Company No. 15568666) |
| Registered office | 20 Wenlock Road, London, England, N1 7GU, United Kingdom |
| Website | https://isle-craft.com and associated Isle Craft services |
| Effective date | 16 April 2026 |
| Support contact | info@isle-craft.com |
Important notice. These Terms govern access to and use of the Isle Craft website, game environment, player accounts, digital content, virtual currency, virtual items, and related support services. By accessing, creating an account, or making a purchase, the user agrees to be bound by these Terms. If the user does not agree, the user must not use the Service.
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Contents
1. About these Terms
2. Definitions
3. Eligibility and account use
4. Scope of licence and permitted use
5. Virtual currency, virtual items and digital content
6. Purchases, billing and taxes
7. Delivery of digital content
8. No redemption, resale or cash-out
9. User conduct and prohibited activity
10. User-generated submissions and communications
11. Intellectual property rights
12. Updates, maintenance and changes to the Service
13. Suspension, restriction and termination
14. Consumer rights and statutory protections
15. Refunds and billing disputes
16. Disclaimers and service availability
17. Limitation of liability
18. Indemnity
19. Privacy, cookies and data handling
20. Complaints and support
21. Governing law and dispute resolution
22. Changes to these Terms
23. Contact details
Schedule 1 – Practical service rules
1. About these Terms
These Terms of Use and End User Licence Agreement (Agreement) form a legally binding contract between SAUNA PISCES LTD and each user of Isle Craft.
The Agreement applies to the public website, the playable browser-based game environment, any player account, virtual currency, virtual items, downloadable or browser-delivered digital content, customer support interactions, and any related services made available by the Company from time to time (together, the Service).
Where the user is a consumer, nothing in this Agreement limits any mandatory rights that the user has under applicable consumer law, including the Consumer Rights Act 2015 and other mandatory laws of the user’s place of residence where such laws apply and cannot lawfully be excluded.
2. Definitions
Account means the registered user profile and related credentials used to access the Service.
Digital Content means any game access, software, features, skins, upgrades, virtual currency, virtual items, or other non-tangible content supplied through the Service.
Virtual Currency means any in-game denomination, token, credit, coin, point or similar unit made available for use solely inside the Service.
Virtual Items means any in-game item, enhancement, asset, feature, cosmetic, consumable, entitlement or similar digital object licensed for use only within the Service.
User, player, you and your mean the individual accessing or using the Service.
3. Eligibility and account use
The Service is intended for users aged 13 or older. Users under the age of 18 may use the Service only with the involvement, supervision and consent of a parent or legal guardian. The parent or guardian is responsible for the acts and omissions of the minor user to the extent permitted by law.
The user must provide accurate, current and complete information when creating an Account or contacting support. The user must keep credentials confidential and is responsible for all activity carried out through the Account unless the user proves unauthorised access despite using reasonable security measures.
The Company may refuse registration, require verification, or limit use of the Service where it reasonably considers it necessary for fraud prevention, security, legal compliance, protection of other users, or technical integrity.
Accounts are personal. Unless expressly permitted by the Company in writing, accounts may not be sold, leased, shared, transferred, sublicensed or otherwise made available to third parties.
4. Scope of licence and permitted use
Subject to this Agreement, the Company grants the user a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service and any Digital Content provided through it strictly for private, non-commercial entertainment purposes.
The licence does not transfer ownership of the Service or any Digital Content. All rights not expressly granted are reserved by the Company and its licensors.
The user must not copy, distribute, publicly communicate, sell, rent, reverse engineer, decompile, disassemble, adapt, create derivative works from, circumvent technical protections in, or otherwise exploit any part of the Service except to the extent that such restriction is prohibited by mandatory law.
5. Virtual currency, virtual items and digital content
Virtual Currency and Virtual Items are licensed, not sold. They have no monetary value outside the Service, do not constitute stored value, electronic money, payment instruments, cryptoassets, securities, property, or personal financial rights, and may be used only as expressly enabled within the Service.
The Company may determine the availability, scope, gameplay function, pricing, exchange rate, expiration rules if any, and technical specifications of Virtual Currency and Virtual Items. Availability may vary by territory, platform, promotion, or technical configuration.
The user acknowledges that acquiring Virtual Currency or Virtual Items gives the user only a limited contractual licence to use those entitlements in the Service, subject always to this Agreement and any mandatory statutory rights.
6. Purchases, billing and taxes
The Service may offer one-time purchases of Digital Content. The Company does not currently offer subscription billing unless expressly stated at checkout or in a separate product-specific notice.
Prices, billing descriptors, accepted payment methods, supported payment currencies, and any applicable taxes are displayed at checkout. The Company currently expects checkout pricing principally in the currencies displayed on the Service from time to time, including where available USD, EUR and GBP, together with any additional currencies that may later be shown at checkout.
Payments are processed through third-party payment processors and acquiring partners. The Company does not represent that every payment method will be available in every country or for every transaction.
The user authorises the Company and its payment processors to charge the full purchase amount, including applicable taxes, fees and lawful adjustments, using the payment method selected at checkout.
The user must use only payment methods that the user is legally entitled to use. The Company may decline, hold, cancel or reverse an order where it reasonably suspects fraud, unauthorised use, chargeback abuse, duplicate processing, technical error, sanctions or legal risk, breach of this Agreement, or material error in pricing or product configuration.
7. Delivery of digital content
Digital Content is generally supplied immediately or near-immediately after successful payment confirmation and technical provisioning. Delivery may occur by account credit, activation of entitlements, unlocking of features, or other in-service fulfilment method selected by the Company.
For legal and operational purposes, Digital Content is treated as delivered once the relevant entitlement is technically provisioned to the user Account or otherwise made available for use in the Service, even if the user does not immediately consume or redeem it.
The user is responsible for ensuring that the device, browser, internet connection, software environment and account credentials used to access the Service are suitable and secure. The Company is not responsible for delivery failure caused by user input error, third-party device restrictions, outdated browser configurations, or circumstances outside the reasonable control of the Company.
If the user believes that paid Digital Content was not delivered correctly, the user must notify support promptly and provide sufficient details to enable verification. The Company may investigate server logs, transaction records and entitlement data before determining the appropriate remedy.
8. No redemption, resale or cash-out
Virtual Currency, Virtual Items and other Digital Content are not redeemable for money, are not exchangeable for value outside the Service, and may not be withdrawn, transferred off-platform, traded for consideration, pledged, assigned or converted into fiat currency or other assets unless the Company expressly and lawfully enables such functionality in writing.
The user must not broker, facilitate or participate in any secondary market, account sale market, off-platform exchange, or unauthorised transfer arrangement involving the Service.
9. User conduct and prohibited activity
The user must use the Service lawfully, fairly and in a manner that does not damage the Company, other users, technical systems or third-party rights.
Prohibited conduct includes: cheating; exploiting bugs; use of bots, scripts, macros or automation; account sharing or sale; payment fraud; use of stolen payment credentials; chargeback abuse; harassment; hateful or abusive conduct; unlawful content; malware; security testing without authorisation; scraping; denial-of-service activity; unauthorised commercial exploitation; infringement of intellectual property rights; impersonation; and any activity intended to manipulate gameplay, the economy, analytics, or support outcomes.
The Company may monitor gameplay integrity, transaction patterns, telemetry and support signals for fraud prevention, abuse detection, service protection and legal compliance, subject to applicable law and the Company’s Privacy Policy.
10. User-generated submissions and communications
If the Service permits chat, tickets, feedback, bug reports, suggestions, reviews, screenshots, forum content or other submissions, the user remains responsible for the legality and propriety of those materials.
To the extent necessary to operate, improve and support the Service, the user grants the Company a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt, communicate, moderate and otherwise use such submissions in connection with the Service. This licence is limited to the legitimate operation, protection, improvement and promotion of the Service.
The Company is under no obligation to treat ideas or suggestions as confidential and may use general feedback without compensation, provided that the Company does not misuse personal data contrary to the Privacy Policy.
11. Intellectual property rights
The Service, including software, game mechanics, audiovisual elements, source and object code, artwork, branding, text, databases, layouts, and all related intellectual property rights, are owned by or licensed to the Company and are protected by applicable intellectual property laws.
Isle Craft, related logos, branding elements and other identifiers may constitute trade marks, unregistered marks, trading names or other protected signs. Except as expressly permitted by law or by written consent, the user must not use them.
Nothing in this Agreement transfers any ownership rights to the user. The user acquires only the limited rights expressly stated in this Agreement.
12. Updates, maintenance and changes to the Service
The Company may release patches, balancing changes, new content, removals, maintenance updates, security fixes and technical modifications to the Service. Some updates may be necessary to continue access, protect the integrity of the Service, or comply with legal obligations.
The Company may modify gameplay systems, prices, product structure, compatibility requirements, supported territories, or available features, provided that it does not act contrary to mandatory law or unfairly deprive consumers of rights required by law.
The Service may occasionally be unavailable due to maintenance, outages, third-party failures, capacity constraints, cyber events or events outside the Company’s reasonable control.
13. Suspension, restriction and termination
The Company may suspend, restrict or terminate access to all or part of the Service, or specific transactions or entitlements, where it reasonably believes this is necessary to address fraud risk, security concerns, abuse, legal or regulatory issues, technical threats, non-payment, breach of this Agreement, repeated complaints, suspected unauthorised use or other legitimate business protection grounds.
Where appropriate and lawful, the Company may give notice and an opportunity to remedy before termination. Immediate action may be taken where delay would materially increase risk or where the breach is serious.
Upon termination, the licence granted under this Agreement ends immediately. The user must stop using the Service. Depending on the reason for termination and subject to mandatory law, access to Virtual Currency, Virtual Items and other Digital Content may also end or be forfeited.
14. Consumer rights and statutory protections
Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights regarding digital content and services.
Where required by law, the Company will provide digital content that is of satisfactory quality, fit for purpose, as described, and supplied with reasonable care and skill. Where the law grants a repair, replacement, price reduction or refund remedy, the Company will honour those rights.
Where the user is asked at checkout to consent to immediate supply of Digital Content and acknowledge loss of any cancellation right once supply begins, that consent applies only to the extent permitted by applicable law.
15. Refunds and billing disputes
Refund requests are handled under the Company’s Refund Policy, as updated from time to time. In summary, a refund may be considered where there has been failed delivery, duplicate billing, unauthorised transaction, faulty digital content, or another circumstance in which a refund is required by law or reasonably justified by the facts.
Change-of-mind refunds are generally not available once Digital Content has been supplied or materially consumed, except where mandatory law provides otherwise.
Before initiating a chargeback or external payment dispute, the user is encouraged to contact support so that the issue can be reviewed promptly. The Company may request transaction evidence, device and account information, and a description of the issue.
Chargeback abuse, false friendly-fraud claims, or deliberate misuse of payment dispute channels may lead to account restriction, refusal of further purchases, recovery action, and reporting to acquiring partners or fraud-prevention systems where lawful.
16. Disclaimers and service availability
The Service is provided on an “as available” basis and, to the fullest extent permitted by law, without promises of uninterrupted availability, complete error-free operation, or permanent continuity of any feature, item, progression state or gameplay configuration.
The Company does not guarantee that the Service will always be compatible with every device, browser, operating system or network environment, or that all bugs can be prevented or corrected immediately.
This section does not reduce any non-excludable statutory rights that apply to consumers.
17. Limitation of liability
To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, consequential, special or punitive losses, or for loss of profits, loss of business opportunity, loss of goodwill, loss of data, or loss arising from user device issues, third-party processor failures, internet outages or misuse of credentials, except where such limitation is prohibited by law.
Subject always to the previous section and to any liability that cannot lawfully be excluded, the aggregate liability of the Company arising out of or in connection with a user’s paid transaction will generally be limited to the amount paid by that user for the specific Digital Content giving rise to the claim during the twelve months preceding the event in question.
Nothing in this Agreement affects statutory rights or remedies that cannot lawfully be waived.
18. Indemnity
To the extent permitted by law, the user agrees to indemnify and hold harmless the Company, its affiliates, officers, employees, contractors and licensors against losses, claims, liabilities, damages and reasonable costs arising from the user’s unlawful use of the Service, infringement of third-party rights, payment fraud, abusive conduct, or material breach of this Agreement.
This indemnity does not apply to the extent that the relevant loss was caused by the Company’s own negligence, wilful misconduct or breach of law.
19. Privacy, cookies and data handling
Use of the Service involves the processing of personal data as described in the Privacy Policy and the use of cookies and similar technologies as described in the Cookie Policy. Those policies form part of the wider legal framework governing the Service, but do not override this Agreement except where they expressly state otherwise.
Payment card processing is carried out by third-party processors. The Company typically receives limited payment and transaction metadata necessary for order handling, fraud prevention, support and bookkeeping rather than full raw card details.
20. Complaints and support
Users may contact the Company through the support channels published on the Service for billing issues, access problems, delivery disputes, technical incidents and complaints.
The user should provide enough detail to identify the Account, the transaction or issue, relevant dates, screenshots or evidence where available, and a clear description of the requested remedy.
The Company will review complaints within a reasonable time and may ask follow-up questions or request further evidence before resolving the matter.
21. Governing law and dispute resolution
This Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of England and Wales, except to the extent that mandatory consumer protection laws of the user’s country of residence apply and cannot lawfully be displaced.
If the user is a consumer, the user may bring proceedings in the courts of England and Wales or, where applicable law allows, in the courts of the country in which the user resides. If the user resides in England or Wales, any consumer proceedings may also be brought there. Users residing in Scotland or Northern Ireland may also have the right to bring proceedings in their home courts.
Nothing in this clause prevents the Company from taking proportionate action in any competent court to protect intellectual property, confidential information, technical systems or fraud-related interests.
22. Changes to these Terms
The Company may amend this Agreement from time to time to reflect legal, regulatory, security, commercial or technical changes to the Service.
Material changes will be published on the website or otherwise communicated through reasonable notice channels. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised Terms, except where mandatory law requires a different mechanism.
23. Contact details
Operator: SAUNA PISCES LTD
Company number: 15568666
Registered office: 20 Wenlock Road, London, England, N1 7GU, United Kingdom
Support email: info@isle-craft.com
Website: https://isle-craft.com
Schedule 1 – Practical service rules
1. Purchases are intended for personal entertainment use only.
2. One-time digital purchases are ordinarily fulfilled immediately after successful authorisation and provisioning.
3. Virtual Currency and Virtual Items remain tied to the user Account and the Service environment and cannot be redeemed for cash.
4. The Company may investigate unusual purchasing patterns, repeated failed payments, account compromise indicators, exploit activity and abusive refund behaviour.
5. Separate supporting policies, including the Privacy Policy, Cookie Policy, Refund Policy, Payment Policy, Cancellation Policy and Digital Product Fulfilment Policy, may apply to specific operational topics and should be read together with this Agreement.
Document note
| This document is intended for publication on the Isle Craft website as the primary Terms of Use and End User Licence Agreement for SAUNA PISCES LTD. It is drafted to operate as a standalone website policy and should be published together with the supporting Privacy Policy, Cookie Policy, Refund Policy, Payment Policy, Cancellation Policy and Digital Product Fulfilment Policy. |