For the Isle Craft website, browser-based game environment and related services
| Operator | SAUNA PISCES LTD (Company No. 15568666) |
| Registered office | 20 Wenlock Road, London, England, N1 7GU, United Kingdom |
| Website | isle-craft.com and associated Isle Craft pages, account areas, support channels and play services |
| Effective date | 16 April 2026 |
| Primary contact | info@isle-craft.com |
| Service context | Consumer digital entertainment service offering browser-based gameplay and one-time purchases of account-linked digital content |
| Purpose of this document | To define permitted and prohibited conduct across the Service, including gameplay, accounts, payments, communications and technical use of the platform |
Operational note. This Acceptable Use Policy is designed as a standalone website document that works alongside the Terms of Use and End User Licence Agreement, Payment Policy, Refund Policy, Cancellation Policy, Privacy Policy and Digital Product Fulfilment Policy. It translates broad contractual obligations into clearer operational rules for players, support staff, payment partners and internal enforcement teams.
| Important: Isle Craft is a licence-based digital game service. Users may not treat accounts, virtual currency, virtual items, game progress or access rights as transferable property, redeemable funds or tradable instruments unless the Company expressly authorises a specific feature in writing. Misuse of the Service, including payment abuse, cheating, automation, harassment or technical interference, may lead to suspension, purchase reversal, forfeiture of access, refusal of future transactions or further action where appropriate. |
1. Scope and Relationship with Other Documents
This Acceptable Use Policy applies to all use of the Isle Craft website, browser-based game client, user accounts, support channels, purchase flows, community-touchpoint features and any related tools, content or technical environments the Company makes available in connection with the Service.
This document supplements the Terms of Use and End User Licence Agreement. It should be read together with the Payment Policy, Refund Policy, Cancellation Policy, Privacy Policy and Digital Product Fulfilment Policy. If there is any inconsistency, the Terms remain the primary contractual document and this policy explains the standards of conduct the Company expects in operational practice.
This policy applies whether a user is browsing public pages, creating an account, contacting support, making a purchase, entering the game environment, using social or communication features, attempting to recover access, or interacting with any game-linked content, entitlement or account function.
2. Core Principle of Permitted Use
Users must use Isle Craft only for lawful, fair and intended personal entertainment purposes, in a manner consistent with the Service design, the rights of other users, the security of the platform, the integrity of payment systems and the Company’s reasonable operational requirements.
Permitted use means using the Service through approved interfaces, using accurate account and payment information, respecting licence limits, following game rules, refraining from misconduct or abuse, and avoiding any activity that places other users, the Company or its service providers at legal, financial, security or reputational risk.
The Company may interpret this policy in a practical and risk-based manner. Conduct may be treated as unacceptable even if not listed word-for-word in this document where it is materially similar in purpose, effect or risk profile to prohibited behaviour that is expressly described.
3. Account Integrity and Identity Standards
Users must provide accurate, current and non-misleading information when creating or maintaining an account, making a purchase, contacting support or responding to a service query. Users may not impersonate another person, create an account in someone else’s name without authority or use fabricated contact or billing data to gain access to the Service.
Users are responsible for maintaining the confidentiality of login credentials and for all activity occurring through their account unless mandatory law provides otherwise. Credentials may not be shared, sold, rented, lent, posted publicly or deliberately exposed to others.
Users must notify the Company promptly if they suspect unauthorised access, credential compromise, account takeover or other security incidents affecting their account.
4. Prohibited Payment and Checkout Behaviour
Users may not use stolen, unauthorised, fraudulently obtained, synthetically created or otherwise invalid payment instruments in connection with Isle Craft. Users must only make purchases they are entitled to authorise and for which they accept the resulting charges.
Users may not engage in friendly fraud, false chargeback claims, deliberate misuse of card-dispute processes, payment testing, repeated payment retries designed to bypass issuer or processor controls, artificial transaction splitting, regional-payment circumvention, identity masking to misrepresent billing location, or attempts to exploit temporary pricing, tax or currency display errors.
Users may not request a refund or chargeback on false grounds after digital content has been validly delivered, nor may they use support channels to create misleading payment narratives, altered screenshots, fabricated evidence or contradictory account histories.
5. Prohibited Gameplay Abuse and Fair-Use Violations
Users may not cheat, exploit bugs, abuse unintended mechanics, duplicate virtual goods, manipulate progression systems, exploit matchmaking or rewards logic, or use the Service in a manner designed to obtain unfair advantage over other players or over the Company’s intended game economy.
Users may not use bots, scripts, macros, auto-clickers, automation tools, memory editing, packet manipulation, code injection, unauthorised overlays, reverse-engineered client hooks or similar methods to automate play, harvest rewards, bypass time or effort requirements, or alter gameplay outcomes.
Users may not intentionally stress-test, farm, scrape or repeatedly trigger gameplay events in a way that degrades service availability, distorts internal metrics, creates operational costs disproportionate to normal use or interferes with other players’ access.
6. Prohibited Technical Interference
Users may not probe, scan, penetrate, overload, disrupt, scrape, mirror, bypass or interfere with any part of the Service, its infrastructure, security controls, payment endpoints, authentication systems, network protections, source code, APIs, server resources, telemetry systems or content-delivery mechanisms except to the extent mandatory law expressly permits and cannot be restricted by contract.
Users may not introduce malware, malicious scripts, ransomware, spyware, keyloggers, harmful payloads or disruptive code into the Service, nor may they use the Service as a vector to attack, test or compromise third-party environments.
Users may not attempt to circumvent technical safeguards including access controls, geo-controls, anti-fraud rules, bot-detection measures, concurrency limits, purchase caps, session controls, account-lock features, logging or monitoring tools.
7. Content, Conduct and Communications Standards
Users may not post, transmit, upload, submit or otherwise make available unlawful, infringing, threatening, abusive, defamatory, discriminatory, sexually exploitative, violent, fraudulent, hateful or harassing content through any feature of the Service, including usernames, profile elements, support messages or any future community features.
Users may not target other users or staff with intimidation, coercion, blackmail, doxxing, extortion, spam, scams, manipulative refund threats, abusive complaint patterns or any behaviour likely to create a hostile, unsafe or operationally disruptive environment.
Users must engage with support channels honestly and proportionately. Repetitive bad-faith ticket creation, fabricated urgency, abusive language, impersonation of regulators, forged evidence or attempts to pressure staff into unauthorised credits, refunds or account changes are prohibited.
8. Intellectual Property and Unauthorised Commercial Exploitation
Users may not copy, reproduce, extract, resell, sublicense, distribute, commercially exploit, publicly perform, create derivative works from or otherwise misuse the Company’s software, artwork, game assets, written content, balance structures, audio, branding, interface designs or other protected material except as expressly permitted by the Terms or by mandatory law.
Users may not mine or extract game data for resale, run unauthorised mirrors, operate unofficial payment or account brokerage services, sell boosts or access based on misuse of the Service, or package Isle Craft content into third-party products or services without written approval from the Company.
Users may not remove copyright notices, watermarks, technical ownership markers or other proprietary notices embedded in the Service or associated content.
9. Account Trading, Transfers and Virtual Goods Misuse
Users may not sell, purchase, rent, lease, transfer, pledge, gift, broker or otherwise commercially deal in accounts, login credentials, in-game progress, virtual currency, virtual items or digital entitlements unless the Company explicitly introduces and documents an approved transfer mechanism.
Users may not use Isle Craft as an exchange, marketplace, cash equivalent, collateral pool or value-transfer rail. The Service is not designed for redemptions, withdrawals or off-platform settlement.
Where the Company identifies suspected account trading, grey-market dealing, value laundering, organised farming or similar misuse, it may suspend the affected accounts, freeze related content, reverse associated entitlements where feasible, refuse future payments and preserve relevant records for fraud-prevention purposes.
10. Children, Age and Protective Restrictions
Users must meet the minimum age requirements stated in the Terms and must not misstate age or parental authority in order to gain access to the Service or to make purchases. Where parental or guardian involvement is required by applicable law or the Service terms, users must not bypass that requirement.
Adults may not use the Service to exploit, groom, harass, manipulate or otherwise endanger minors. Any indication of child sexual abuse material, child exploitation, coercive conduct or other severe safeguarding concerns may result in immediate intervention, including account closure and reporting where legally required or appropriate.
Users may not request that support staff disable safety features, override age-related restrictions or conceal age-relevant facts in order to permit access or purchases.
11. Reporting, Investigations and Cooperation
The Company may investigate suspected breaches of this policy using account records, purchase data, device and session indicators, gameplay telemetry, support interactions, security logs, technical evidence and reports from users, processors or other service providers, subject to applicable law and the Privacy Policy.
Users must cooperate reasonably with legitimate account-security, fraud-prevention or misconduct investigations. This may include clarifying activity, confirming account ownership, explaining payment disputes or providing contextual information about suspected misuse.
Failure to cooperate, deliberate obstruction, destruction of evidence, conflicting explanations or repeated bad-faith engagement may itself be treated as an aggravating compliance factor when the Company decides what action to take.
12. Enforcement Measures
Where the Company reasonably believes this policy has been breached, it may take any proportionate action allowed by the Terms and applicable law. This may include warnings, content removal, purchase refusal, transaction review, account restrictions, temporary suspension, permanent termination, denial of future access, cancellation of undelivered entitlements, reversal of improperly obtained benefits, or refusal to provide discretionary goodwill remedies.
In more serious cases, the Company may preserve records, block devices or payment instruments, coordinate with payment processors, respond to issuer or acquirer requests, or escalate matters to legal advisers, hosting or platform providers, insurers or law-enforcement bodies where appropriate and lawful.
The Company does not have to apply every measure in sequence. It may move directly to stronger action where the nature of the conduct, the security risk, the financial exposure or the seriousness of the policy breach justifies it.
13. Relationship to Refunds, Cancellation and Data Requests
A breach of this Acceptable Use Policy may affect a user’s entitlement to discretionary refunds, goodwill credits, account restoration or similar non-mandatory accommodations. Users should not assume that an account subject to suspension or fraud review will remain eligible for ordinary customer-service treatment.
Cancellation of an account does not erase prior policy breaches and does not compel the Company to restore virtual items, close out investigations or pay compensation for content lost due to enforcement action taken under the Terms and this policy.
Privacy or data-access rights remain governed by the Privacy Policy and applicable law. However, the Company may retain or restrict certain data where necessary for security, fraud-prevention, legal, accounting, dispute or compliance purposes.
14. Amendments and Version Control
The Company may update this Acceptable Use Policy from time to time to reflect changes in product features, abuse patterns, payment risks, legal requirements, processor expectations, security practices or operational controls.
The latest published version on the website will govern future use from its effective date, subject to any notice requirements under applicable law. Continued use of the Service after an update may constitute acceptance of the revised policy to the extent legally permitted.
Users who do not agree with a revised policy should stop using the Service and may request account closure in accordance with the Cancellation Policy.
15. Contact
Questions about this policy, suspected misuse, account security concerns, payment abuse, cheating reports or user-safety concerns may be sent to the Company through the published support channel at info@isle-craft.com. The Company may direct particular matters into specialist review workflows depending on the nature of the report.
Reports should be accurate, proportionate and made in good faith. Deliberately false, malicious or abusive reports may themselves be treated as misuse under this policy.
Illustrative Examples of Unacceptable Use
The examples below are illustrative only and do not limit the Company’s ability to respond to comparable conduct with similar risk characteristics.
| Behaviour | Why it is prohibited | Likely response |
| Using another person’s bank card without authority | Creates payment fraud, consumer harm and acquirer risk | Payment refusal, suspension, evidence retention, processor escalation |
| Filing a chargeback after receiving virtual goods | May amount to friendly fraud or dishonest dispute conduct | Refund refusal where lawful, account restriction, chargeback defence support |
| Running bots or automation tools to harvest rewards | Undermines fair play and distorts the game economy | Benefit reversal, suspension or permanent ban |
| Selling accounts or virtual currency off-platform | Conflicts with licence model and may facilitate abuse or laundering | Account closure, content freeze and refusal of future access |
| Abusing staff through support tickets to obtain credits | Creates operational disruption and coercive pressure | Warning, support limitation or account restrictions |
| Trying to bypass anti-fraud or geo-controls | Creates payment, legal and compliance exposure | Transaction blocks, enhanced review or termination |
User Good-Faith Expectations
The Company does not expect perfect behaviour from users, but it does expect honest, non-abusive, security-conscious and lawful use of the Service. Users who make genuine mistakes should engage promptly and candidly with support. Users who deliberately manipulate the Service, its payments, its support workflows or its technical environment should expect protective action to be taken.