Privacy Policy
Isle‑Craft (web game)
Version 1.0 — Effective 25 September 2025
1. Who we are and how to contact us
We are S&K PARTNERS GROUP LTD (Company No. 14541157), registered in England and Wales. Registered office: 124–128 City Road, London, EC1V 2NX, United Kingdom.
We are the ‘controller’ of your personal data when you use isle-craft.com and Isle‑Craft (web game).
Contact: info@isle-craft.com.
2. Scope of this policy
This policy explains how we collect, use, share, and protect personal data when you visit our website, create an account, play the game, make purchases (one‑time, no subscriptions), or contact support.
3. Personal data we collect
Data you provide: account details (e.g., username, email), contact information, purchase details, support requests, and preferences.
Payment information: payments are processed by third‑party payment providers; we do not store full payment card numbers. We may receive limited details such as transaction IDs, card type, and last four digits for reconciliation and support.
Automatically collected data: device and browser information, IP address (used to derive approximate location for pricing/tax and security), game telemetry and crash logs, pages and features used, and cookie identifiers. See our Cookie Policy for details.
4. Purposes and legal bases
Provide and operate the Service (contract): to create and manage your account, deliver digital content (virtual currency/items), and enable gameplay.
Purchases and billing (contract/legal obligation): to process one‑time payments, issue receipts and invoices, and handle transactional communications.
Customer support (contract/legitimate interests): to investigate and resolve issues and respond to your requests.
Security and integrity (legitimate interests): to maintain platform security, prevent fraud and abuse, and protect our users and Service.
Analytics and improvement (legitimate interests/consent, where required): to understand usage and improve features. Non‑essential cookies and similar technologies rely on your consent.
Marketing (consent): to send optional updates or offers. You can withdraw consent at any time.
Legal obligations: to comply with applicable laws and record‑keeping requirements (e.g., tax and accounting).
5. How we share information
We share personal data with: (a) payment providers for processing transactions; (b) hosting and infrastructure partners; (c) customer support and communications tools; (d) analytics providers; (e) anti‑fraud and security service providers; (f) professional advisers; and (g) authorities when required by law.
We do not sell personal data.
6. International transfers
Some partners are located outside the UK/EEA. Where we transfer personal data internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses (SCCs), or adequacy decisions, as applicable.
7. Retention
We keep personal data only as long as necessary for the purposes described above:
• Account data: for the life of the account and up to 24 months after closure (for dispute handling).
• Transaction records: for up to 6 years to meet tax and accounting requirements.
• Support records: typically 24 months after resolution.
• Logs/telemetry: typically up to 12 months, unless needed longer for security investigations.
• Marketing data: until you withdraw consent or your account is closed.
8. Your rights
You have rights under UK data protection law, including to request access, rectification, erasure, restriction, and data portability, and to object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it at any time.
To exercise your rights, contact us at the email above. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Children’s privacy
The Service is intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us so we can take appropriate steps.
10. Security
We implement technical and organisational measures appropriate to the risks of our processing, including access controls, encryption in transit, and regular monitoring. No security measures are perfect; you are responsible for keeping your account credentials confidential.
11. Cookies and similar technologies
We use cookies and similar technologies to run the site, provide features, and understand usage. Non‑essential cookies are used only with your consent. See our Cookie Policy for details and how to manage preferences.
12. Automated decision‑making
We do not use solely automated decision‑making that produces legal or similarly significant effects about you.
13. Changes to this policy
We may update this policy from time to time. We will post the new version with a new effective date and, where appropriate, notify you of material changes.
14. Contact
For privacy questions or rights requests, contact: info@isle-craft.com. Postal: S&K PARTNERS GROUP LTD, 124–128 City Road, London, EC1V 2NX, United Kingdom.
15. Company details
S&K PARTNERS GROUP LTD — Company No. 14541157
124–128 City Road, London, EC1V 2NX, United Kingdom
Email: info@isle-craft.com
Website: https://isle-craft.com/